For federal agencies and private sector organizations alike, technology and time don’t always cooperate.
Interoperability continues to challenge organizations internally and externally, more and more applications are pushed to the cloud, and the “mobile” applications provided to connected users (employees, consumers, citizens) are consistently inconsistent.
In too many cases, organizations’ constituents, customers, and other stakeholders lack shared user experiences, common interfaces, and interoperability. User experience varies among mobile phones, tablets, laptops, and desktops. Every interface is a new experience for the same application — and as a result, what should be a seamless, efficient, and collaborative environment is all too often a jumble of disconnected apps and data that does not align.